Cord of Conduct - Society

1) Respect for Human Rights

society L
society L

Policy on Respect for Human Rights

i-PRO respects the human rights of each individual based on international human rights standards including the Universal Declaration of Human Rights and the International Bill of Human Rights, while respecting the human rights legislation in the jurisdictions in which i-PRO operates. We strive earnestly to understand each individual’s culture, religious background and values, etc. and interact with them with respect. We pay attention to unconscious bias and unmindful discrimination hidden in existing practices and act in a way so as to actively realize higher-order concepts of human rights.

Privacy Protection

i-PRO understands the importance of personal information and strictly manages the personal information of customers, business partners and employees to ensure leakages do not occur while complying with local privacy laws. We also do not use this personal information illegally or improperly. Whether at work or outside of work, employees must not disclose or leak personal information they have become aware of in the course of their duty. We have mutual respect for one another’s privacy.

Elimination of Discrimination and Harassment

i-PRO is committed to preventing and prohibiting acts of discrimination based on an individual’s attributes such as their race, ethnicity, nationality, place of origin, age, gender, religion, freedom of thought, sexual orientation, or disability, or any other protected grounds prescribed by local human rights legislation. We do not tolerate any form of bullying or harassment, including sexual harassment in the workplace, or abuse of one’s senior position, status or rank, and we actively work to prevent it.

Prohibition of Child or Forced Labor

i-PRO prohibits labor performed by children under the minimum employment age and all forms of forced labor, under any circumstances, and will not knowingly have any business dealings or involvement with any individuals, companies or groups which engage in or are involved with human rights violations, including child labor or human trafficking. We manage young workers appropriately in accordance with laws and regulations. In each country, we comply with all laws related to wages, remuneration, and other employment standards and pay wages that are appropriate to the labor performed. We prohibit any form of punitive wage deduction designed to tie employees to the company or their work.

2) Work Environment


Respect for Diversity (Diversity and Inclusion)

i-PRO believes that the diversity of each employee that makes up our company is the very source of value creation. We strive to create a work environment where employees with differing cultural backgrounds or attributes have respect for one another’s individuality and values, and where anybody can contribute in an expression of themselves. It is against our policy to discriminate in any way based on individuals’ attributes.

Employee Career Development

i-PRO strives to provide all employees with opportunities to utilize their talents to the fullest according to their abilities and ambitions. We clarify the details of the career and skill development that each employee hopes for, and actively support their independent endeavors.

Work-Life Balance

i-PRO trusts employees and provides the maximum discretion in regards to the time and place of work, so that each employee can strike an appropriate balance between work and personal life. We will ensure that each employee respects one another’s personal lives, and promote cooperation to create a constructive workplace for all employees.

Securing Appropriate Working Conditions

i-PRO complies with all regulations related to working conditions applicable in each country. In each country, we comply with all laws related to remuneration, and pay wages that are appropriate to the labor performed. We understand the relationship of long work hours to increased injury and illness, and do not require employees to work in excess of the work hours stipulated by law in each country.

Freedom of Association and Acknowledgment of the Right to Collective Bargaining

i-PRO respects the legal rights of employees to form labor unions or to join existing labor unions, and to engage in collective bargaining. We will not extend favors or unfair treatment to the leaders or members of labor unions.

3) Health and Safety


Work Safety

i-PRO complies with laws and ordinances related to health and safety, and reviews company policies relating to health and safety to ensure they are the most up-to-date. We aim to realize a comfortable workplace where all can enjoy health of body and mind, and can work in safety.

Preparedness for Emergencies

i-PRO has implemented measures to address accidents or disasters such as fires or explosions, and conducts prior evaluations of danger and harmfulness in an effort to reduce risks and to be able to prioritize the rescue of victims in emergencies and to minimalize harm.

Occupational Accident and Illness Measures

i-PRO sets goals aimed at eliminating occupational accidents, and formulates and implements health and safety plans to ensure they are achieved. When accidents do occur, we conduct thorough investigations of causes and similar procedures and strive to prevent repeat incidents.

Industrial Health

i-PRO establishes and complies with its own policies and standards that fulfill legal requirements of laws and regulations related to health and safety, and also continuously conducts necessary and sufficient education and awareness-raising activities, striving to improve awareness of occupational health and safety.

Measures on Physically Demanding Tasks

i-PRO aims to ensure both mental and physical health, implementing mental health measures and measures to prevent health problems caused by long working hours, creating a comfortable workplace where fatigue and stress do not accumulate.

Equipment Safety Measures

i-PRO undertakes activities to achieve safety, including efforts to understand the true state of health and safety of sites, facilities, machinery and equipment, people’s behavior, etc., and checking the safety of equipment, etc. at the stage of purchase, and we also conduct periodic and pre-use inspections.

4) Corporate Citizenship Activities  


Interaction with the Local Community and Social Contribution Activities

i-PRO is aware of its social responsibility to be a good corporate citizen, and aims to interact and achieve amity with the local community, and actively engages in volunteer and other activities that contribute to society, to assist the development of the local community.

Volunteer Activities

i-PRO actively supports employee participation in volunteer activities.

5) Relationship of Trust with Society  


Product Quality Policy

i-PRO complies with laws, ordinances and regulations related to product quality and safety, providing products and services that can be used with peace of mind. We always strive for quality improvement from the perspective of the customer.

Provision of Appropriate Information related to Products and Services

i-PRO provides customers with necessary information related to products and services through appropriate means, and strives to produce information that is easy to understand in order to realize comfortable use.

Honest Communication

i-PRO takes the opinions and wishes of customers seriously, strives to understand their true nature, and to respond promptly and in good faith. We aim to build partnerships whereby customers trust us, and are satisfied with our products and services.

Supplier Cooperation Policy

i-PRO works with suppliers worldwide and shares its basic principles with them. We strive to encourage suppliers so that together we can behave in a manner that is based upon our basic principles of ethical behavior, compliance with legal standards, and respect for the environment.

Request to Suppliers in Procurement

We request our business partner to share the policies and requirements of the “i-PRO Code of Conduct” with your employees, subcontractors and other stakeholders involved in the i-PRO Group’s business, and to understand and comply with them.

6) Information Management and Security


Information Security

i-PRO positions information security as one of its key management strategies, so that customers can use our products and services with peace of mind. We establish the necessary policies related to information security and protection of personal information and continuously conduct education and training for all employees in an effort to improve awareness and to comply with the relevant laws and ordinances of each country and region, and with in-house policies.

Information Disclosure

i-PRO records and preserves information related to its work and financial affairs and discloses this information externally in a manner that is legal, fair, timely and appropriate.

Social Media

i-PRO complies with laws and ordinances, social standards, and in-house social-media policy, maintaining a high degree of transparency in our communication of information when communicating information on social media. We makes a clear distinction between official messages on behalf of the company and those of individuals, and ensure that individuals’ communications comply with in-house policy so as not to be confused with communications by the company. In addition, regardless of whether it is the company or an individual who is communicating information, i-PRO protects non-public information and confidential information and respects the rights of third parties.
Social media policy